Browse our current job opportunities and find out how our application process works, and how best to prepare your application.
Join our team as an Enquiry Officer. You’ll be integral to supporting and guiding businesses, helping them to start-up or grow. As someone committed to delivering excellent customer service, you’ll be proactive in finding ways to continually enhance the customer experience.
Our Enquiry Officers play a vital role in making sure our clients have a positive experience. You’ll be the first point of contact providing advice and guidance to companies and people interested in starting their own business. You’ll communicate with customers through different channels, including phone, email, and LiveChat through our website and social media channels.
The enquiries you handle could be for Scottish Enterprise or one of our partner organisations, such as Scottish Development International or Business Gateway. Your days will be varied, providing guidance on funding and grants, training, exporting and other business services.
You might be able to answer the enquiries straight away, or you may need to arrange for one of our specialists to get in touch. At times you’ll need to search and gather information from a variety of sources and send it to your customer. We’ll train you to use our CRM system and make sure you’re equipped to answer enquiries effectively.
Your responsibilities will include:
Who we’re looking for
Your skills, abilities and experience should include:
Ideally, but not essentially, you’ll also have:
Being part of Scottish Enterprise means being open to new ideas and trying different ways of working. We support each other to reach our full potential. We celebrate shared success and learn together when things don’t go so well. And we always treat each other fairly, with respect and understanding. Together, we are the difference.
Apply now to keep building your future with us
At Scottish Enterprise, we’re proud to celebrate difference. Diversity of experience and thought is vital to the success of our vision for the future of every community across Scotland. As an equal opportunity employer, we actively encourage applications from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We commit to providing any reasonable adjustments required, not only during the application and assessment process but throughout employment with us.